Q&A

This page answers the most frequently asked questions that we receive from our customers:
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Product Questions


  1. What products do you sell?
    Imperial Point sells Custom Sublimated Uniforms, Warm-ups, Screened and Embroidered T-shirts and Coach Shirts, Volleyballs, kneepads, team bags and other items. Ask about our player packages.
  2. What brands do you sell?
    Imperial Point produces it’s own custom sublimated uniforms. By producing our custom uniforms in the USA, we are able to keep a top quality production and provide a fast turn around time on every order. We call this our Home Court Advantage! For customers shopping price only we also offer stock uniforms and apparel items.
  3. Why do you specialize in Sublimation?
    With continuous research, we have built a strong relationship with a research staff and a great service team devoted to the field of sublimated sportswear. Sublimation gives the best look with no limitations on designs that will last many seasons. With our ability to cut and sew everything in-house, our uniforms are priced affordably. The bottom line is that sublimation is the highest quality of customization now offered in sublimated team uniforms.
  4. What uniform styles, sizes and colors do you offer?
    With Imperial Point you can choose virtually any uniform style, size or design. We have multiple custom options to offer on our website. If you have a specific design in mind or want to look like your favorite team, we will make it happen for your team. In fact we offer free custom mockups. Our graphic team will make sure to get your design just the way you like it.
  5. Where do you manufacture your products?
    Imperial Point is proud to present its Home Court Advantage. All of our custom sublimated uniforms are produced and sublimated in the United States of America! All of our fabrics are from American Mills. With our ability to control our production, sublimation, and fabrics, we are able to provide the best product for your team.

Price


  1. Why are your uniforms so affordable?
    Imperial Point has the capability to manufacture custom sublimated uniforms and sell direct to clubs and teams giving us a competitive advantage in pricing. We want your team to look good and do so at an affordable price. We are driven to be the most effective uniform manufacturer for volleyball ball uniforms on the market.
  2. Do you sell at wholesale to dealers?
    Imperial Point does accept applications for its reseller program. Dealers interested in selling Imperial Point can call us at 1-800-801-4884 to go over the program.
  3. Do you offer volume discounts or team sponsorships?
    Yes, we have many discount programs. For information please call us at 1-800-801-4884.

Delivery


  1. What is your delivery (turnaround) time?
    We work around your need by date. The standard delivery time is 3-4 weeks for our custom sublimated uniforms. We want your business! Tell us when you need your uniforms and we will set a delivery date.
  2. Do you charge a fee for Rush Orders?
    This depends on the time of year. For detailed delivery information, call us toll free at 1-800-801-4884.

Service


  1. When are you Available?
    We are available from 8 a.m. to 7 p.m. M-F, and 9 a.m. to 3 p.m. Saturdays. Our mission is to build a rapport with you and your team so we can properly outfit your team.
  2. What is a”Quick Quote?”
    We need to understand what your goals are for outfitting your team. A uniform order process should not be tedious or stressful. If you can provide us with your uniform requirements, we will provide you will all the information and designs you need to make the right decision. Once you submit a quick quote we will contact you with basic pricing as well as design options within 24 hours.
  3. How can I check the status of my order?
    The best way to check on your order is to e-mail us at info@theimperialpoint.com If your question is urgent you can call us toll free at 1-800-801-4884 (US customers only). You will be asked your name, order number and team name.

Samples


  1. Do you offer uniform samples?
    Yes, we do. We hold a card on file for the return. All samples must be returned or the credit card will be charged.
  2. Do you provide mock up designs (design illustrations)?
    Yes, custom mockup designs are free. Call us at 1-800-801-4884 to receive your designs. Remember, with our ability to sublimate, you have the ability to design your own custom uniform!

Sizing


  1. How do I get the right sizes for my players?
    Please make sure to reference our size charts for uniforms. When using our sizing charts, please remember our size charts are based on garment measurements. Take a current jersey that fits your player and measure across the chest, from armpit to armpit, and then double that measurement. This gives the proper garment measurement for the chest. Do the same measuring technique for the waste on the shorts or bottoms. You can also request sizing samples to be sent to your team.
  2. How do your uniforms run in size?
    Since we are a custom uniform manufacturer, we have developed our size chart based on our experience and the fit you want. We have targeted to have a comfortable form fit for our women and men’s uniforms. Sizing differentiates through brands and industry standards. Please reference our samples or our size charts.
  3. Will you make custom sizes?
    Imperial Point will outfit your team in a uniform that fits properly. We base all measurements off our sizing charts but can make larger or smaller sizes if requested. Please contact us to go over your special sizing.

Ordering Questions


  1. What are your payment terms?
    We will start production and confirm your order with fifty (50%) percent down. We require all orders to be paid in full before delivery. For Purchase Orders, please contact us to go over terms and conditions.
  2. What if I need to make changes to my order after it has been processed?
    Changes to an order that has already been confirmed by the customer are subject to a production fee.
  3. What if I need to cancel my order after it has been processed?
    Once your order is in production and you have put down your initial payment, all sales are final..